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In the Inbox menu, next to Analytics, you can manage your messages.

Also, comments on Facebook and Instagram and reviews on Google My Business.Įverything in one place, so you don’t have to go to each social network.

Metricool’s Inbox functionality allows you to manage your messages on Facebook, Instagram, Twitter, and Google My Business. As an administrator of the Google My Business listing, you can reply to the reviews. ✅ Google My Business: Google’s business social media platform allows users to keep in touch with businesses through private messages and reviews. ✅ Twitter: Direct messages work great for maintaining private conversations with clients or followers and maintaining the privacy that public tweets don’t. ✅ Facebook has Messenger, where you can reply to all the messages received on your fan page. From here, you can send gifs, photos, videos, or just text. ✅ Instagram has an inbox where you can respond to private messages and the user’s reactions to stories. Let’s look at the example of some networks: You can reply to users’ messages and comments on your different social media accounts.Įach one of them has its own section and options for you to manage the messages. Also, they are free and open to everyone. Users find it more agile and easy to claim, complain or talk to brands through social channels. If you handle social media accounts for clients, you will know that comment management and providing customer support through them require a lot of time. Responding to social media messages is essential for your marketing strategy to work well. Managing messages and comments on social media must be a part of our daily routine, especially for accounts with many followers and activity. Customer service through social networks.Advantages of responding to messages on social networks with Metricool.What you can do with the Metricool messages management tool.